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Please call 1-800-326-5471 for quotes and questions!
 
 

 

Return Policy

All orders from Freehold Printing, llc. may be returned within 5 days of receipt for a full refund with the exception of the products listed below. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). You must email orders@freeholdprinting.com  to obtain an RMA# from a Freehold Printing representative.

All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within five days of the receipt date, and all items must be landed at our warehouse within ten days of the return request.  All items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 15% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

Freehold Printing llc. is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Freehold Printing llc. cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

Product Exceptions to Return Policy

Customized product orders do not apply to the return policy stated above.  Customized items include but are not limited to any printed graphics, customizable printed panels, or customized fabrics.  Customized items will not be able to be returned.  If there is a difference in the artwork you approved to what you received, then Freehold Printing will be held liable to replace the printed portion of the job and must be notified of this error within five days of receipt. You will have to send back the entire order at your expense to get a replacement print. If your custom order has flaws or defects, you then have five days to contact us for an RMA. This RMA will allow you to receive a replacement, defective merchandise or flawed does not allow you to receive a refund of any sort.
If there is any question as to whether the product can be returned or not, please call (800) 326-5471, and ask a representative.

 

   
   
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